Buyer Protection

TM Warranty

Every vehicle purchased from Tokyo Motors Japan is eligible for our TM Warranty — giving you confidence and protection after your vehicle arrives.

Warranty Period: 3 months or 3,000 km — whichever comes first

What Is Covered

Engine

Internal engine components (pistons, crankshaft, camshaft, valves)

Engine block and cylinder head

Timing chain and tensioners

Turbocharger and supercharger (where factory fitted)

Oil pump and water pump

Transmission

All internal transmission gears and bearings

Transfer case components on 4WD vehicles

Automatic transmission torque converter

Manual gearbox synchromesh rings

Front and rear differentials

Electrical Systems

Alternator and starter motor

Engine management unit (ECU)

Anti-lock braking system (ABS) control module

Air conditioning compressor

Power window motors and central locking actuators

What Is Not Covered

Exclusions

Tyres, brake pads, brake discs, and clutch plates (routine wear items)

Filters — oil, fuel, air, and cabin filters

Wiper blades, bulbs, and fuses

Cosmetic damage — scratches, dents, paint chips, and interior wear

Glass and mirrors (cracks, chips, or breakage)

Damage caused by misuse, neglect, accidents, or unauthorised modifications

Routine service consumables — engine oil, coolant, brake fluid

Damage from flooding, fire, or other acts of nature

How to File a Warranty Claim

Contact Our Support Team

Call or email our warranty department within 24 hours of discovering the fault. Quote your order reference number and vehicle chassis (VIN) number. Do not attempt any repairs before receiving authorisation.

Submit Your Claim

Complete the online warranty claim form in your account dashboard. Upload photos or video of the fault, the inspection report from a qualified mechanic, and any relevant receipts.

Authorisation & Resolution

Our warranty team reviews your claim within 3 business days. Upon approval, we will arrange repair at an authorised workshop in your country or issue a reimbursement to your account.

Have a warranty question?

Our team is ready to assist. Reach us Monday–Friday, 09:00–18:00 JST.

Contact Support